Refund policy

Refund & Return Policy — Lummi Brazil

We want you to love what you ordered. If you don't, we'll make it right.

30-Day Money-Back Guarantee

Try any Lummi Brazil product for 30 days from the date you receive it. If you're not satisfied with the results, email us at [SUPPORT_EMAIL] with your order number and we'll refund 100% of the product price. No hoops, no hard feelings.

How to request a refund or return

1. Email [SUPPORT_EMAIL] within 30 days of delivery. Include your order number and, if it helps, a short note on what didn't work for you.
2. Our team will reply within 2 business days with next steps. In some cases we'll ask you to return the product; if so, we'll send you a prepaid return label.
3. Once approved (or once the return is received, when a return is required), your refund is issued to the original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with photos of the product and packaging. We'll send a replacement at no cost to you, or refund you in full, your choice.

Exchanges

Want a different product instead of a refund? Just let us know when you reach out. We'll swap it for any item of equal value in stock.

Non-refundable items

• Gift cards
• Free gifts and promotional items (unless the whole order is returned)

Shipping costs

Original shipping charges, when applicable, are non-refundable unless the return is due to our error or a defective product.

Questions?

Email us any time at [SUPPORT_EMAIL]. We're happy to help.